Firstly, if you need to consider a refund or return you likely ordered a product from us. This means, first and foremost, we owe you a "Thank You!". Customer satisfaction is at the very top of our priority list and thereby, we promise to do our absolute best to deliver an amazing product along with a great customer experience - for that, we work hard to make right any hiccups along the way. That being said, here are a few things you might want to know..
Our return policy lasts 15 days. If 15 days have gone by since your product was received, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the product arrived faulty, damaged or you received the incorrect product, we will accept complete responsibility for all shipping costs related to the return of the item. If however you ordered a product and then decided you do not wish to have it or simply changed your mind - the buyer accepts full responsibility for all shipping costs.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer as they are not equipped to deal with this and your product might get displaced.
To start the process, please send us an email at firstname.lastname@example.org with the following information:
- Your name
- Your order number
- The issue with the product
- What would you like (Exchange or Refund)
Refunds (if applicable)
Once your return is received and inspected, our team will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment immediately and can take 5 - 10 business days to appear on your account.
Late or missing refunds (if applicable)
It can take between 5 - 10 business days to process a refund. After the stipulated time has passed and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items are not eligible for refund.
Exchanges (if applicable)
We only replace items if they arrived defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org